Returns are simply unavoidable in this business. We try to handle all return issues on a case by case basis, so communicating with us before mailing something back works best.
Some cases don't require you to spend time or money to fix them. For example, if you get a defective stamping tool, we likely won't ask you to return it. We could just send you a new one! But, if you were to get leather that you can’t live with, (heaven forbid) that could be different. Even if we need an item returned, we can elimnate the cost and minimize the effort on your end. We can have UPS pick something up or send a shipping label to you. Every case is different!
Here's a scenario: a while back, a customer returned a defective buckle that cost him $7.50. Instead of calling, he simply spent the $3.50 to ship it back to us. Naturally, we replaced the buckle, credited him his $3.50 and shipped it to him at no charge. This made the total cost of sending the buckle back twice as much as it should have been, not to mention, a waste of his time.
The point is, we'd love to work with you to make sure you are pleased with your purchase and we want to make you do as little work as possible in the process.
Now, the important stuff! If you'd like to return an item, please contact us by calling toll free at 1-800-668-8518, using the form on our contact page or reaching out to us on social media. Hopefully, you're on this page out of curiosity, but if you are returning something, we look forward to helping you!
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